• Beta Project Plan Development

  Feature	Centercode's Beta Project Plan serves as the foundation for the structure, execution, and completion of the project, containing the goals, timeline, product profile, participant profile, and incentive plan.
  Benefit	The Beta Project Plan ensures that both you and Centercode are on the same page regarding the launch and execution of your beta project. The project plan clearly indicates how we plan to accomplish your unique goals, and serves as a bookend to the Beta Project Closure Report, which details the outcome of these objectives.

• Connect™ Project Design

  Feature

  Connect is Centercode's industry leading web-based beta management platform. Connect is a highly flexible tool that improves the management of any beta test. A properly designed Connect project takes into account the various goals of the project and provides the most convenient and effective means for everyone involved to help ensure those goals are achieved.

  Benefit

  An effective Connect project design ensures that we can conduct the project efficiently, in the shortest amount of time, and with the fewest possible number of participants. This design also ensures we're prepared to accomplish all goals and have reports designed and ready to provide real-time data throughout the project. In addition, should you choose to continue using Connect, the project can act as a template for future betas.

• Participant Recruitment

  Feature	Between Centercode’s OnlineBeta, a community of individuals who have expressed an interest and desire to participate in beta tests, and the wide network of contacts and resources we have built over many years, we have the ability to assemble a substantial pool of qualified candidates.
  Benefit	A successful beta test requires having a qualified group of candidates wishing to participate. Our ability to recruit a large pool of qualified candidates allows for being highly selective in choosing the test participants.

• Participant Selection

  Feature	In addition to creating a participant team of the right demographic composition, we have extensive experience in selecting candidates that are not only the most highly qualified, but also most motivated to participate.
  Benefit	A well-chosen participant team can improve test results more than nearly any other beta factor. But in many ways, participant selection is more art than science. With our Managed Services, you get the benefit of our decades of expertise in beta management.

• Participant Agreement Process

  Feature	The Participant Agreement is an agreement between you and the project participants that outlines the participation requirements and responsibilities as well as any non-disclosure language you may require. Centercode will ensure all those selected to participate acknowledge their acceptance of this agreement prior to granting them access to the project.
  Benefit	It is beneficial to everyone for expectations to be set and agreed to, and very important for your company’s intellectual property to be protected and confidentiality maintained.

• Project Materials Distribution

  Feature	Centercode will handle what many companies cannot—the distribution of a non-standard product to a specific group of individuals for delivery in time for them all to start testing on the same day.
  Benefit	The timely distribution of a complete set of test materials to all the participants is important in ensuring a smooth start to the beta.

Project Execution

• Project Management

  Feature

  The center of all project activity, this service includes activities performed by several Centercode Client Services team members. While the project manager has the responsibility for client communications and ensuring the successful completion of all test planning and execution activities, this service includes the posting of all project related information, coordination of participant activities, creating and conducting surveys, participation in user forums, and ensuring feedback is forwarded to the appropriate teams.

  Benefit

  Conducting a successful beta test is a multi-faceted process that requires a dedicated effort and a significant investment of time from an experienced staff. Our Client Services Team members are experienced professionals who are totally focused on achieving your test goals.

• Participation Management

  Feature	The activity level of all participants is continuously monitored throughout the course of the project. We'll work directly with those not living up to their commitment to ensure the highest possible level of participation.
  Benefit	Active participation is critical to the success of the beta. This proactive approach is the most effective means of maximizing both the generation of feedback and the return on your investment.

• Feedback Filtering

  Feature	This service includes the review of all feedback submitted by the participants for (a) clarity and (b) the apparent duplication of issues submitted, with the affected issue reports being marked as such within Connect.
  Benefit	This service is offered as a means of saving your staff’s valuable time and allowing them to focus on the issues reported.

• Focused Stress Testing

  Feature	For products with a server component, we'll coordinate with your participants to ensure focused use of your product during a specific pre-defined period. Depending on your needs, we're capable of bringing hundreds to thousands of real users.
  Benefit	Ensure a great customer experience at launch and beyond by utilizing real (non-simulated) simultaneous user sessions.

• Incentive Program Management

  Feature	Using the incentive plan established in the Project Plan, the participant’s activity relative to the project goals will be monitored and a participation report created for use in the awarding of participant incentives.
  Benefit	Participant incentives are an essential recruiting and motivational tool that help ensure you get the highest level of quality feedback.

Project Closure

• Product Retrieval

  Feature	For betas that require the return of the test product, Centercode will coordinate the return of the units from the participants and accumulate them for delivery to you as a group.
  Benefit	As with the Product Distribution Service, this is a unique process that few companies are set up to perform and would require diversion of resources.

• Extended Data Access

  Feature	Designated members of your project team are given online access to the test data for 30 days following the conclusion of the test.
  Benefit	This service allows your team to get maximum value from the test data by allowing extra time to review, analyze, and download the data of specific importance to them.

• Project Closure Report

  Feature	A comprehensive, printed report presenting the project results pertaining to each of the goals outlined in the Project Plan as well as other descriptive, statistical, and graphical data.
  Benefit	As the Project Plan presented how we planned to accomplish your goals, the Closure Report presents the actual results of accomplishing your goals so that this information may be utilized to its fullest.