In the battle of product issues, customer support sits on the front line. From dealing with customer problems to ensuring customer satisfaction, they...
The Ins and Outs of Shipping Beta Units Internationally
This week a beta manager emailed us for advice on shipping hardware beta units internationally. As the head of Centercode's Managed Betas Team, I've...
So your company just released its latest product and to the horror of the development team, several critical bugs have slipped into the release. Your...