Whether it’s resolving a customer’s product issue, handling returns, or tracking feature suggestions, your Support team plays a key role in ensuring customer satisfaction. In a competitive marketplace where a single poor customer experience can be broadcast around the world in seconds, it's critical that your team is ready to hit the ground running at launch.
It’s no surprise that many companies are engaging Support during the Beta Testing process. By integrating real users into your support initiatives, your front line team will have the early product insights they need to deliver faster response times and happier customers with fewer returns and reduced support costs.