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The Feedback Playbook

Validating Your Beta Testers by Closing the Feedback Loop

Test Management

You rely on your testers to give you relevant, high-quality feedback about your product. This requires fostering a relationship with them so they feel that they’re being heard and valued. Tester validation is a key concept in beta test psychology. The easiest way to do this is by establishing a feedback loop in your beta […]

The Definition of High-Quality Feedback

Test Management

Read the updated version of this post to find out what defines useful customer feedback throughout your entire Customer Validation process. One of the most important components of running a beta test is the feedback that you receive from your testers. Feedback refers to any information about the product experience collected from your beta testers […]

4 Tester Activities You Haven’t Tried

Test Management

Directed feedback plays a crucial role in beta testing because it allows you to get specific data from your testers to meet your objectives. Rather than just hoping that information comes up as testers use your product, directed feedback allows you to assign certain activities that are designed to collect the exact kinds of feedback […]

6 Tips for Assigning Tasks That Your Testers Will Actually Complete

Test Management

One of the most effective ways to obtain feedback from beta testers is to ask them for it in the form of tasks. A task is a specific activity you can assign to your beta testers that they can perform and report back to you on. You can request testers do everything from installing the […]

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