Successful Support Teams Use Customer Feedback to Prepare for Launch
Consolidated Management from a Single Platform
Manage all aspects of user testing, including features, activities, surveys, content, reporting, and insight-tracking, in one place. This reduces complexity and ensures your team can focus on preparing for launch.
Issue Tracking and Automated Impact Scoring
Create a comprehensive knowledge base using pre-release feedback. Develop articles, how-tos, and other materials to help customers efficiently and reduce support costs before launch.
Generate Data-Driven Support Materials
Use pre-release customer feedback to prioritize articles, how-to's, or any other materials your Support team will need to develop to help your customers, reducing costs associated with your product launch.
Faster Call Resolutions and Reduced Support Calls
Use user-submitted issues and other feedback to prepare for potential support call drivers. Develop workarounds to quickly resolve these issues so that customers are happier and more satisfied.
Seamless Integration with Your Existing Systems
Centercode seamlessly integrates with Jira and other platforms. With the API and webhooks, easily move feedback from Centercode into support tools and develop reports to help you stay ahead of potential problems.
Effortless Tester Recruitment and Onboarding
Reduce tester recruitment and onboarding time. Centercode’s streamlined process allows you to invite testers and start collecting feedback quickly, ensuring no delays in your testing phases.
Solutions for Support Teams
Product Launch Testing
Engage your Target Market to successfully bring new products and services to market
- Beta Testing
- User Acceptance Testing
- Field Testing
Continuous User Testing
Recruit Existing Customers to continuously mature live products and services
- Progressive Delivery
- Early Access
- Customer Advisory Boards
Employee Testing
Gather Employee feedback to enhance your products while fostering a product culture
- Alpha Testing
- Dogfooding
- Internal Beta Testing
Competitive Testing
Enlist Competitors' Customers to rapidly gain actionable intelligence about their products
- Competitive Intelligence
- Market Testing
- Comparative Research
Revolutionize Your Customer Support
See how Centercode can help you leverage real feedback from real end-users to enhance your Support team's efforts in preparing for launch.
Talk to a Product Manager
The feedback engine makes tracking issues and ideas much easier, and with Jira integration, allows me to directly pass bugs to the dev team. This reduces the amount of time required to track issues and makes it easier to see the signal through the noise.
Rather learn more first?
Check out these free resources on Centercode and delta testing.
A comprehensive look at the process of beta testing in the software development lifecycle with strategies, best practices, tools, and benefits focused on enhancing product quality and user experience.
Overwhelmed by the prospect of finding beta testers? Get strategies for identifying your testers, creating targeted outreach, and developing a smooth onboarding in this Builder's Guide.
Get a look at the ROI Centercode customers across industries are achieving — from time saved, to costs reduced, to thousands of bugs fixed.
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