Customer Zero Delta Programs

Win With a Product Culture

Develop a product-centric culture by collaborating with employees to enhance your product quality.

Use Cases
Dogfooding Programs
Alpha Tests
Employee Tests
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Used by the World's Top-Performing Companies

AMD
Amazon
Apple
Autodesk
Avid
Belkin
Bose
Cisco
Dell EMC
Disney
FedEx
Fitbit
Ford
Honda Innovations
IRobot
Intel
LG
Logitech
Microsoft
Owlet
Peloton
SAP
Salesforce
Sonos
T-Mobile
VMware
Verizon
Wyze
Yale
Zoom

What's a Customer Zero Delta Program?

Centercode Customer Zero delta programs offer an all-in-one solution for managing your employee driven alpha or dogfooding tests. Leveraging your employees to test your products and provide feedback not only improves products but also enriches buy-in and collaboration across your company.

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Program Stakeholders

Because these programs are typically a top-down initiative, upper management and department leadership are the most common stakeholders from a cultural aspect. But the data coming in from these tests fuel decisions for Product Managers, UX/CX, or Quality Engineering.

Let Your Team be a Force for Quality

Centralized Solution

Centercode provides a clear, centralized location for employees to complete activities and provide feedback, which are managed by your admins.

Single Sign-On Simplicity

Your team doesn't need multiple logins or to be forced to submit anonymously. Centercode integrates right into your authentication system.

Recruit Across Your Company

You'll be surprised the market diversity within your company. Centercode finds the right coworkers to quickly give insight in confidence.

Breaking Down Silos

Sales needs training. Support needs workflows. Marketing needs knowledge. Centercode aligns everyone, benefiting the entire organization.

Effortless Engagement

Keep everyone engaged with Centercode's guided product tours and intelligence behavioral notifications.

Increase Personal Ownership

When your coworkers help create a product, they take ownership of their role in making sure it succeeds.

How It Works

Centercode's Project-Based Model of Delta Testing

Planning

Goals & Objectives

Activities Definition

Tester Requirements

Project Setup

Recruitment

Test Promotion

Applicant Qualification

Tester Agreements

Product Distribution

Test

Automated Engagement

Activity Completion

Feedback Collection

Weekly Recommendations

Wrap-Up

Final Recommendations

Lessons Learned

Product Returns

Incentives

Centercode's Continuous Model of Delta Testing

Phase
Scoping

Pick the features, experiences, and activities that you'd like your testers to focus on.

Tester Replenishment

Fresh testers are added to address increasing requirements and/or offset any natural attrition.

Engagement Management

Testers are engaged by an automated agent based on their individual performance and behavior.

Feedback Management

Issues, Ideas, and Praise are enriched by collaboration. Results are prioritized by Impact Score.

Results
Distribution

Smart dashboards are automatically generated to summarize all results, broken down by feature and phase.

Customer Zero is just the beginning

The Centercode platform and services offer a full arsenal of scalable on-demand delta user testing programs.

Ready to Launch With Confidence?

Rather learn more first?

Check out these free resources on Centercode and delta testing.

Cover Image: Definitive Guide to Delta Testing
Ebook

What is delta testing and how are tech leaders using it to deliver customer insights throughout agile development? This guide has all the answers.

Cover Image: Software Beta Test Planning Kit
Kit

Unify your stakeholders behind a thorough, well-organized test plan with practical tools and best practices in our comprehensive kit.

Cover Image: The Feedback Playbook
Whitepaper

This whitepaper teaches you how to successfully use bug reports, surveys, feature requests, and other feedback types to collect and manage high-quality feedback during a beta test.