What is a Program Manager?

What is a program manager?

A program manager is a professional who is responsible for managing and coordinating projects and initiatives across a company. These projects tend to be more ongoing initiatives, like customer and employee testing programs.

What does a program manager do?

Program managers are like project managers. But the ongoing nature of programs requires more of a tactical role rather than a strategic one. Program managers are responsible for the program in its entirety, from planning to execution.

Here are some common responsibilities for a program manager:

Plan projects and programs, such as delta tests, dogfooding programs, continuous customer tests, and competitive testing
Coordinate with product teams to deliver products to testers
Triage and manage feedback collected from testers
Present findings and data to stakeholders and executive teams
Communicate with program participants and customers on a regular basis to drive engagement

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