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User Research

User Acceptance Testing (UAT)

What is User Acceptance Testing (UAT)?

User Acceptance Testing is a software testing process for evaluating whether a product and its features meet the requirements of a real-world user. While a product manager often defines the requirement for what is acceptable, true acceptance is validated through user acceptance testing or beta testing. In this case, acceptance comes from a sample set of users who test the product in their environment to ensure it works from a technical and experiential standpoint.

Similar words: beta testing, user testing, alpha testing, friendly user trials

A progression of testing from alpha testing to beta testing to delta testing for user acceptance testing
Alpha to Beta to Delta testing for UAT

Why is UAT necessary?

User acceptance testing aims to determine whether or not your product is ready for the real world with many companies viewing UAT as the final systems check before product launch. If the product doesn't pass the acceptance testing, there will likely be delays in bringing the product to market. Typically, when testing with end-users in their actual homes, offices, and other live environments, it’s the last chance to iron out any functionality or usability issues before release. And since the days of launch-it-and-forget-it are long behind us, these customer-driven insights also fuel future product iterations.

When does UAT happen?

Various types of User Acceptance Testing can happen throughout software development, but UATs are most commonly run during later stages once the product’s features are fully (or near fully) implemented. After the product passes functional and automated testing from the quality assurance team, the product should be ready to get into the hands of real users.

A chart showing the progression of product development with boxes for ideation, planning, design and build, , UAT and validation testing, and launch and support
Example of a product development process

Who manages UAT?

Typically product managers are responsible for UAT, but it takes a village to be successful with these tests. There are likely team members responsible for managing the testing itself and a group of customers responsible for participating in the test and providing feedback.

Test management consists of a few critical responsibilities shared between the product, QA, and development teams:

  • Scoping the test and defining the goals
  • Communicating the goals to testers
  • Supporting testers throughout the test(s)
  • Triaging and resolving tester feedback
  • Reporting results to other team members

Top Centercode UAT Features

Centercode has been working in the UAT space for decades, and we've designed specific features to help solve everyday challenges that teams encounter when performing these tests.

UAT Test Designer

With Centercode's test designer, you can create or import your list of features that need to be tested and tasks you need testers to complete. Add feature priority and the estimated effort it takes to complete the task to see Centercode automatically prioritize the data collected from these tasks.

Centercode screenshot of the test management for user acceptance testing

UAT Participant Recruitment

Recruiting suitable testers can be difficult when working with your CRM, spreadsheets, and email. Centercode makes it easy to recruit the specific testers with the demographics and devices you need to ensure you have confidence in your UAT.

Illustration of how Centercode captures tester information including they technology they use and a uat tester score
Centercode captures tester technographics and engagement information

Automated Engagement Bot for UAT

After you design your test, Centercode's engagement bot will encourage testers to complete tasks and provide feedback. Testers receive announcements and reminders for the tasks they must complete during your defined test schedule.

UAT Tester Feedback Collection

After testers complete your UAT tasks, they are prompted to submit feedback about the results of their interaction. So if they encounter issues, believe the experience could be better, or feel like it went well, you’ll have the data necessary to make key product decisions.

Illustration showing woman suggesting a UAT issue, man suggesting a UAT idea, and man giving UAT praise
Example of user acceptance feedback including issues, ideas and praise

UAT Dashboards

Use the first ever UAT KPIs from Centercode with Project Health and Product Success. This provides you with new metrics to measure how well your project is performing and how well your product is doing with testers.

Screenshot of Centercode platform showing health and impact score for user acceptance test
Example dashboard showing delta health score and impact of your UAT on product launch

Jira Integration for UAT Management

Map Centercode feedback fields directly to a Jira project so you can easily sync submissions into your development team's system. This means faster feedback and resolution of issues, so your project stays on schedule.

Centercode screenshot showing Jira account integration including fields for title, base URL, Username and API token
Example of how connect Centercode to Jira

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