Feedback Impact Score

What is Feedback Impact Score?

This score is automatically applied to incoming feedback during delta testing and reflects the feedback's impact on product success. It's calculated based on signals like feature weight (how important the feature is), severity (how much the issue affects the usability of the feature), popularity (how many testers engaged with the feedback), and frequency (how many testers had the same feedback).

Why is Feedback Impact Score important?

The Feedback Impact Score allows you to compare any and all feedback against each other and automatically rank what's most important. This allows your team to act on high-priority submissions first — for example, product managers can prioritize feedback by its overall impact on the product experience. By prioritizing effort on high-impact issues and ideas, you get to a more satisfying product faster.

Teams without Feedback Impact Scoring system in place have to manually assess every submission or use subjective elements to rank tickets. Having an automated system provides an objective, systematic way to organize feedback by popularity and importance, saving hours and maximizing effort each week.

How is Feedback Impact Score used?

Feedback Impact Score ranks one piece of feedback in a project to another. Its most common application is creating a list of the top 5 or 10 issues, ideas, and praise submissions to understand what needs attention from Development or User Experience. 

Here are a few ways to use Feedback Impact Score:

• Compare and rank issues, ideas, and praise
• Identify the most impactful feedback (like using the Pareto Principle)
• Prioritize which pieces of feedback to respond to 
• Ensure you're prioritizing development and design efforts on which fixes or improvements are the most impactful
• Make a greater impact on customer satisfaction, product adoption, and retention rate in less time
• Address high-volume support drivers