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Customer Experience

What CX Teams Need to Know About Beta Testing

Test Strategy

CX teams can gain valuable insights from beta testing, enhancing customer support and satisfaction from day one.

What Are The Different Types of Customer Feedback?

Product Development

Explore the four types of customer feedback and using them to enhance your product and build brand loyalty.

Building Brand Evangelism Through User Testing

Centercode Podcast

In this episode of the Delta Huddle podcast, we discuss the importance of building brand evangelism within your user testing programs.

Pilot: Doing More With Less, Tech Optimism, and Delta Testing

Centercode Podcast

Delta Huddle debuts with Chris Rader, David Perry, and Luke Freiler discussing tech optimism and efficient user testing.

Delta Testing and CX/UX: Elevating the Voice of the Customer

Product Development

Let's get one thing straight: delta testing does not replace UX or CX. Yes, delta testing, also known as user testing automation, provides exploratory user experience feedback from real-world usage by representatives of your target market demographics. But delta testing's unique deliverables are complements to, not competing with, the work of UX and CX teams.

How to Get a Top Rating from Consumer Reports

Product Development

Every year, Consumer Reports tests thousands of products — from cars, to laptops, to WIFI-enabled speakers and appliances — and grades them on a scale of 0 to 100. A trusted source of unbiased product testing, their mission is to make it easier for consumers to make well-informed buying decisions. And it’s as helpful to […]

2020 Changed Your Customers: Here’s How to Win Them Over

Product Development

E-commerce had been trending steadily upward for years. Then the pandemic came along and did exactly what you’d expect a globally disruptive force to do: It changed everything very, very quickly. What happened exactly? The U.S. Department of Commerce reported a 30% increase in online spending from 2019 to 2020 (compared to the previous 13% […]

The Secret to Higher Amazon Star Ratings

Product Development

With hundreds, sometimes thousands of products to choose from, Amazon star ratings and reviews are one of the most common and reliable ways for consumers to make buying decisions and feel confident in their choices. In a 2016 study, 71% of consumers reported feeling more comfortable purchasing a product based on its reviews. As shopping […]

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