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Best Practices

What is the Cost of Quality?

Product Development

Discover the importance of Cost of Quality and how calculating the four quality costs influences customer satisfaction.

6 QA Best Practices for Modern Tech Companies

Product Development

With reduced resources, increasing the effectiveness and efficiency of QA processes is more important than ever. To help you out, here are six best practices for quality assurance that you can use to continue meeting the high standards of your team and your customers even as a team of one.

Best Practices for Beta Test Reporting (with Template!)

Template

When reporting on a beta test, it can be challenging to make sense of the data and difficult to know what information to report on or take action on. By following best practices for beta test reporting and using standardized templates, you can ensure that you're gathering the information you need to make informed decisions and improve your product.

4 Ways Beta Testing Can Boost User Satisfaction

Product Development

If you want to retain more customers and keep them away from choosing your competitors, it’s essential to keep customer satisfaction high.

Maximize Beta Tester Engagement with Strong Communication (with Examples!)

Template

Effective communication is crucial for the success of any beta test. If you’re stuck or just want some best practices, dive into these tips and examples to help you write the best weekly announcement emails your beta testers have ever read.

What Should You Look for in the Ideal Beta Tester?

Test Planning

One of the most important facets of product testing is identifying and finding an audience that will help you make your products better. When planning a product test, perhaps the most vital question to ask when determining who will test your product is, whose feedback will be the most important to your product’s development?

3 Agile Inspired Testing Ceremonies

Test Management

There are a couple of big differences between traditional beta testing and delta testing. Perhaps one of the most significant is delta testing’s focus on working within Agile environments (vs. waterfall). Many parts of the delta testing methodology are pulled directly from common forms of Agile development.

How to User Test Your Product for Any Phase of Development

Product Development

These quick user testing insights will help you identify which types of tests will deliver actionable, real-world-driven recommendations that increase product success.

20 Tips from 20 Years of Centercode

Leader Insights

Since Centercode was founded back in 2001, we've learned a lot about what goes into becoming a highly skilled and competent user testing professional. Experience is a great teacher after all! What's even better is you don't have to work in the field for 20 years to benefit from our two decades of insights.

Technographics: Your Shortcut to Improving Interoperability

Test Planning

With consumers adopting more and more smart tech, the everyday spaces of your customers has become an interoperability minefield. The key to navigating that minefield without a performance blowup? Tapping into an aspect of growing importance within the realm of beta testing: technographics. Today we’re talking technographics — what they are, why they matter, who […]

How Defined Processes are Shaping CV Success in 2020

Industry News

As a research analyst for Centercode, the best part of my job is using data and research practices to uncover insights on the Customer Validation industry. It’s my responsibility to collect and analyze data, then use it to provide recommendations that empower CV teams like yours to grow and thrive. (I know, it’s thrilling stuff!) […]

5 Tips for Cleaner, More Relevant Survey Data

Test Strategy

Survey data is a crucial tool for understanding your target market’s attitudes. In a Customer Validation (CV) project, it gives much-needed context to the issues, ideas, and praise submitted by your testers. It also helps you make decisions with lots of measurable information about your customers’ feelings of their experiences. That’s why so many people […]

Thinking Like a Researcher: First Steps for Product Managers

Product Development

Being a product manager means getting asked a lot of questions. Being a great product manager? That means asking a lot of questions in return. The desire to know more about your product, your business, and your customers is a unifying trait within the product management field. But surviving in today’s fast-paced tech landscape demands […]

Humanizing the Role of Beta Managers Through Communication

Leader Insights

If you’ve attended a QA or testing conference recently, it seems as though manual testing is a dying discipline. Due in part to the speed of development, test automation, and artificial intelligence, a greater proportion of test management is now influenced or even controlled by developers. In our interview with Jennifer Bonine, CEO of PinkLion.ai […]

How to Take Advantage of the Growing Audience for Smart Home Products

Product Development

Between 2018 and 2019, the forecasted number of smart home products shipping to consumers leapt from 643.9 million last year to 840.9 million by the end of this year. The International Data Corporation (IDC) expects that number to grow around 17% every year until 2023. This statistic confirms what the industry already knows — smart […]

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