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Bugs

How Arris Saved $1M by Fixing Bugs Before Release

Case Study

Even the most robust and well-resourced QA labs have limits. There’s simply no way to keep up with the growing combinations of technology devices your customers are using in their lives. But products that operate seamlessly in any and every technical environment are exactly what your customers are expecting. The testing team at Arris, a […]

The Secret to Higher Amazon Star Ratings

Product Development

With hundreds, sometimes thousands of products to choose from, Amazon star ratings and reviews are one of the most common and reliable ways for consumers to make buying decisions and feel confident in their choices. In a 2016 study, 71% of consumers reported feeling more comfortable purchasing a product based on its reviews. As shopping […]

Engagement Workshop: Identifying Product Readiness Issues

Test Management

Pop quiz: does the state of your product impact tester engagement during Customer Validation projects? As you’ve probably guessed from the title of this blog post, the answer is “absolutely.” Stopping issues, critical errors, or tons of small bugs can cause tester engagement to decrease dramatically. “OK hold up on a second,” you might be […]

Are you getting these 3 critical things from your customer feedback?

Product Development

When it comes to soliciting pre-release customer feedback, most teams focus on one thing: bugs. Understandably so – a buggy product in a competitive marketplace is kryptonite to a successful launch. But while the focus on bugs isn’t misplaced, you should know that your users – whether you’re soliciting customer feedback through surveys, crowdsourced testing, […]

How Feedback Scoring Takes Your Beta Program to the Next Level

Test Management

If you’re running a beta test with enthusiastic testers and a solid beta plan in place, things can scale very quickly once feedback starts coming in. You’re likely to see thousands of pieces of feedback from your testers, and one of the most difficult jobs for the beta manager will be to prioritize and leverage […]

How to Implement Feedback Scoring in Your Beta Program

Content Release

Prioritizing the feedback you collect during beta testing is one of the most challenging and time-consuming tasks a beta manager faces. Our latest resource takes a deep dive into how Centercode’s Feedback Scoring features help your most impactful feedback rise to the top. A team of enthusiastic beta testers can generate a mountain of bug […]

Understanding Ongoing and Directed Feedback

Test Management

In a very fundamental way, feedback is the lifeblood of a beta test. If your beta test doesn’t garner good feedback it’ll be considered a failure. However, if you can collect a lot of relevant feedback your beta test will be a resounding success. Knowing the best processes to collect the right feedback from your […]

The Key Beta Testing Objectives of Founders

Test Planning

For founders, running a beta test is a thrilling and terrifying time. You’ve put blood, sweat, and tears into making your idea into a real product and this is the first time that product is going to be hands of real customers. It’s the big moment where you’ll discover if people like your product as […]

6 Tips for Managing Your Hardware Test

Test Management

Once you’ve planned and kicked off your hardware test, you need to focus on managing your test day-to-day. Hardware tests usually have small tester teams, so you need best practices in place to help you maximize the contribution of each of your testers. Your testers’ initial excitement will begin to die down after kickoff and […]

The Key Beta Objectives for Quality Managers

Test Planning

Quality managers can get a lot of value out of the beta phase of product development. It’s a great chance to identify bugs, test a product’s compatibility, and really see how the product fares in the wild. If you’re a quality manager that’s been tasked with running a beta test for your product, you need […]

Using Bug Reports in Centercode

Test Management

Recently we talked about how bug reports are used in beta testing to further quality and support goals. That post looked at what makes bug reports challenging to collect and how you can ensure you’re getting the data your team needs to fix those critical bugs that seem to pop up during most beta tests. […]

Bug Reports in Beta Testing

Test Management

Bug reports are the first thing that comes to mind when many people think about beta testing, and for good reason. Since beta tests are all about improving product quality, almost all betas involve collecting bug reports to give to their development and quality teams. Even if your beta test isn’t focused on collecting detailed […]

Keep Testers Engaged with These 10 Beta Activities

Test Management

There’s a wide variety of activities your beta testers are more than willing to do to help improve your product. The activities that make the most sense for your test will vary based on your product and objectives, but here are ten of the most common ones (spoiler alert: bug reports are just the tip of the iceberg!).

Dealing with Critical Bugs at the Beta Stage

Test Management

When you encounter a critical issue in a beta test, things can get out of hand quickly. Your testers are demanding results, your developers are demanding data, and your marketing people are demanding reassurance. What you need is a reliable series of steps to help you maintain control of your beta and reduce the heat you’re feeling. So, we’ve developed something called the ICEGAP protocol for just this situation.

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