3 Reasons Feedback Management Is Taking Up Too Much of Your Time
A report from the Centercode Research Team found more evidence linking to challenges we as Customer Validation (CV) professionals already know — it takes too much time to get useful feedback. Whether it’s the quality, the lack of coverage, low volume, or simply the effort it demands, more than half of CV professionals reported issues […]
The #1 Mistake to Avoid When You’re Writing Surveys
Here you are, running another Customer Validation (CV) survey. Your survey is packed full of questions that will yield meaningful product insights, like “What issues are you encountering?” and “What do you like most about the product?” You’ve scanned for signs of psychological bias. You’ve recruited targeted survey-takers, participation is high, and feedback is rolling […]
Why You Should Include Feature Requests as a Feedback Type
Beta is often the earliest opportunity potential customers have to use your product, and it’s a great opportunity to collect their ideas beyond the usability aspects of your product. While bug reports and surveys are essential to every beta test, feature requests can play a vital role as well. Unfortunately, many product teams are hesitant […]
What Makes Feedback Actionable?
We talk a lot about the importance of “actionable feedback” here at Centercode, and that’s because not all feedback collected during beta testing is actually useful. Oftentimes, companies will throw up a feedback form and then get buried under the avalanche of unorganized feedback that comes rushing back. They’ll try to sift through it, but […]
What Needs to Be in Your Beta Plan
Every successful beta test starts with a great plan. Our software and hardware beta test planning kits are designed for larger teams with dedicated resources to get their beta test off the ground. So we wanted to share the very basics of what needs to be in your beta test plan — designed for smaller […]
The 3 Elements of Feedback Scoring
Prioritizing feedback during a beta test is one of the most important and difficult parts of being a beta manager. It doesn’t take much for an engaged tester team to generate an overwhelming amount of feedback, and the more feedback you collect, the more labor intensive it becomes to review and organize it. With all […]
Understanding Ongoing and Directed Feedback
In a very fundamental way, feedback is the lifeblood of a beta test. If your beta test doesn’t garner good feedback it’ll be considered a failure. However, if you can collect a lot of relevant feedback your beta test will be a resounding success. Knowing the best processes to collect the right feedback from your […]
How to Collect Useful Feedback During Beta
An updated version of this blog post was published on September 18th, 2018. When it comes down to it, beta testing is all about collecting feedback on an unreleased product from customers in real environments. If you’re not collecting meaningful feedback from your testers, then your beta test isn’t really doing its job. The problem […]
Using Bug Reports in Centercode
Recently we talked about how bug reports are used in beta testing to further quality and support goals. That post looked at what makes bug reports challenging to collect and how you can ensure you’re getting the data your team needs to fix those critical bugs that seem to pop up during most beta tests. […]
Bug Reports in Beta Testing
Bug reports are the first thing that comes to mind when many people think about beta testing, and for good reason. Since beta tests are all about improving product quality, almost all betas involve collecting bug reports to give to their development and quality teams. Even if your beta test isn’t focused on collecting detailed […]
Feature Requests in Beta Testing
Beta testing has many different moving parts. With so many pieces, it can be difficult to keep everything in perspective. We’re putting together a series that looks at the roles of different activities and functions in beta testing, so you can make the most of everything beta has to offer. This first post will look at the important, but often misunderstood, role feature requests play in beta.
Increasing Participation Through Daily Journals
Getting your testers to consistently provide relevant feedback throughout your test can be one of the biggest challenges of beta testing. One of the ways you can keep testers engaged is by encouraging them to log in to the beta site every day.
Channeling Beta Feedback: Discussion Forums
While user forums are commonplace in most beta programs, many project managers struggle to discover the true value that they provide. At the most basic level, forums provide a way for testers to interact with each other. There are three reasons this is important.