Blog Posts Tagged Support

What CX Teams Need to Know About Beta Testing

Test Strategy

CX teams can gain valuable insights from beta testing, enhancing customer support and satisfaction from day one.

How Customer Support Can Benefit from Beta

Test Planning

Involving support in beta testing can transform how your team handles product launches and customer interactions.

Transforming Support with Beta Feedback with Danielle Prince

Centercode Podcast

Danielle Prince of Wyze Labs shares how sharing beta feedback revolutionizes customer support.

How Customer Support Prepared Me to Lead in Beta

Guest Posts

How Alex Larsen's hectic support tech days gave him beta test management superpowers.

Top Five Ways You Can Grow Your Beta Program

Program Management

Check out these top 5 tips from Centercode on how to grow your beta program and prove its value to stakeholders. Plus, hear from product testing expert Alex Larsen on the Delta Huddle Podcast.

Meet the Centercode Customer Success Team

Centercode News

Our customers love our Customer Success Team – and for good reason! They’re your first responders, trainers, coaches, and cheerleaders when it comes to using the Centercode Platform and the Customer Validation framework. In case you only know them from their coaching sessions or quick response time on Intercom, here are the people responsible for […]

How Beta Testing Benefits Different Departments

Test Management

Everyone knows that a great beta test will catch bugs and product issues prior to launch. But did you know that beta testing impacts more than just the development of the product? By leveraging customer feedback and data with different departments in your organization, you can easily solidify the value of your product, refocus your […]

Part Two of the Beta Testing 101 Podcast with Pragmatic Live

Test Management

Part two of Pragmatic Marketing’s Beta Testing 101 podcast, guest starring Centercode’s Director of Marketing Emily Hossellman, is now available. While part one looked into the essentials and best practices of running a successful beta test, this podcast dives into how beta tests can help you make data-driven decisions.

Cutting Support Costs with Beta Testing

Test Management

We all know that beta testing holds immense potential for achieving quality and marketing goals. It allows you to find and fix bugs that could’ve been catastrophic at launch and helps hone your marketing message to make sure it resonates with your market. But beta testing can also help you decrease support costs, which can […]

Come See Us at the CONNECTIONS Conference

Events

Centercode is heading to Parks Associates’ 20th annual CONNECTIONS Conference this year. Held in San Francisco from May 24th-26th, the conference focuses on the IoT space, including smart home, connected entertainment, and mobile ecosystems. Centercode’s Marketing Director, Emily Hossellman, will be speaking on Thursday, May 26th at 10:30am during the session “Support Strategies to Integrate […]

The Key Beta Testing Objectives of Founders

Test Planning

For founders, running a beta test is a thrilling and terrifying time. You’ve put blood, sweat, and tears into making your idea into a real product and this is the first time that product is going to be hands of real customers. It’s the big moment where you’ll discover if people like your product as […]

6 Tips for Managing Your Hardware Test

Test Management

Once you’ve planned and kicked off your hardware test, you need to focus on managing your test day-to-day. Hardware tests usually have small tester teams, so you need best practices in place to help you maximize the contribution of each of your testers. Your testers’ initial excitement will begin to die down after kickoff and […]

The Key Beta Objectives for Support Managers

Test Planning

For support managers, your ultimate goal is the make sure that your customers get the most out of their experience with your product. A beta test can help get your team, your processes, and your documentation ready to handle that task. To get the most out of your beta test, however, you need to set […]

Visualizing the Impact of Beta Testing

Test Planning

In a recent webinar Centercode’s CEO, Luke Freiler, discussed how companies can increase the return on investment (ROI) of their beta programs. (If you missed it, you can watch the entire presentation and download the slides here.) One of the most interesting parts of the presentation was a big picture look at how beta testing […]

4 Strategies for Improving the ROI of Your Beta Program

Test Planning

Earlier this month we talked about five ways beta testing impacts your bottom line. It’s a great read for anyone looking to measure the return on investment (ROI) of their beta programs. Once you’ve figured out the ROI of your beta program, however, your natural inclination is to start improving that ROI to make your […]

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