Strategies for Establishing a Successful Beta Program
In this episode, Chris Rader, VP of Marketing at Centercode along with Technical Trainer, Stefan Stenroos is joined by Richard Ball, formerly Director of Field Testing at Peloton to discuss the best strategies for starting a successful beta program.
Need a Template? Here’s Your User Acceptance Testing Checklist
If you want to run a solid user acceptance test, you need a solid plan — but since you’re reading this, you probably knew that already. With so much at stake, planning ain’t easy; there are schedules to build, people to recruit, stakeholders to work with, feedback to sort. We created this user acceptance testing […]
Three Ways Centercode Helps Product Test Managers with GDPR Compliance
Next week, we’re unveiling Centercode C14.5, our newest platform release that gives product test managers and their Customer Validation Teams peace of mind as they work to comply with the EU’s General Data Privacy Regulation (GDPR), effective May 25, 2018. This most recent edition of the Centercode Platform offers a host of new features and […]
Managing Tester Data Under the GDPR: 4 Must-Ask Questions
If you’re an active internet user, you’ve likely noticed many websites and organizations updating their privacy policies and terms of service related to the EU General Data Protection Regulation, more commonly known as the “GDPR.” This new data privacy regulation goes into effect on May 25th 2018, and it’s making huge waves all over the […]
Cheers to the Newly Certified Customer Validation Professionals!
Back in February, customer testing professionals from all over the world gathered at Centercode HQ to participate in the first-ever Customer Validation Certification Course, with the goal of enhancing their skills and extending the footprint of their customer testing programs throughout their organizations. Now, many of these individuals have passed the necessary exams to become […]
Managing the Performance of Your Customer Validation Team with Centercode
As your Customer Validation program scales, it becomes more and more important (and increasingly difficult) to measure your team’s performance effectively. Doing so requires immediate visibility into the core success metrics you’ve laid out for your team so you can measure and analyze team activity without spending days on spreadsheets, logs, and reports. Starting with […]
4 Tips for Juggling Multiple Beta Tests
The above image shows just a small portion of our office Lego board, which the Centercode team uses to plan and stay on top of all the beta tests that we run throughout the year. Managing a single beta test can be difficult, but if you’re running multiple beta tests at once, things can easily […]
Webinar on How to Juggle Multiple Beta Tests at Once
Did you miss this webinar? Not to worry — you can still download a recording of the webinar to watch later or share with your colleagues! Running a single, successful beta test is hard. Trying to run multiple beta tests at once can be completely overwhelming! How do you delegate tasks? How do you organize […]
Cutting Support Costs with Beta Testing
We all know that beta testing holds immense potential for achieving quality and marketing goals. It allows you to find and fix bugs that could’ve been catastrophic at launch and helps hone your marketing message to make sure it resonates with your market. But beta testing can also help you decrease support costs, which can […]
The Key Beta Objectives for Support Managers
For support managers, your ultimate goal is the make sure that your customers get the most out of their experience with your product. A beta test can help get your team, your processes, and your documentation ready to handle that task. To get the most out of your beta test, however, you need to set […]
How Customer Support Can Benefit from Beta
In the battle of product issues, customer support sits on the front line. From dealing with customer problems to ensuring customer satisfaction, they are truly the face of your company. Having an effective and well trained support staff is an important part of any business. As a result, support teams can substantially benefit from being […]
New Resource: Beta Test Management Glossary
Beta testing has a lot of terminology. Those familiar with beta throw around terms like beta applicant, feedback loop, and test platform because we use these terms every day. However, it’s important to make sure that for members of your team that don’t manage betas day-in and day-out, there’s an agreed upon set of terms […]
We’re Visiting On Product Management
We’re a guest author today on the On Product Management blog. Our post takes a look at how to know when you’re ready for beta and includes checklists to help determine product, team, and tester readiness. Big thank you to the On Product Management team for letting us visit! Check out the post now!
Is My Team Ready for Beta Testing?
After making sure your product and testers are ready for beta, the final piece of our beta readiness puzzle is making sure that your own team is ready. We’ve put together a checklist you can use to make sure that others in your organization are prepared to help run a successful beta.
Free Whitepaper: Getting Ready for Beta Testing
With 2012 rapidly approaching, we’re releasing another free beta testing resource that we hope will be very helpful as companies get ready to launch new products in the upcoming year. The whitepaper, entitled Getting Ready for Beta Testing, explores tips and best practices that product developers can rely on as they grapple with the question of when to begin their beta test.