Product Development

9 Product Quality Metrics to Improve with Beta Testing

One way to measure and improve the quality of your products is by tracking relevant product quality metrics during development. While product development teams have a plethora of testing methods aimed at keeping product quality solid, beta testing is seen as a secret weapon in identifying and resolving issues before it's released to the public, ultimately leading to improved product quality metrics. By gathering feedback and insights from real users in their natural environments during the beta testing phase, you can ensure that your product meets the needs and preferences of your target audience.

A chart illustrating 9 product quality metrics, including reliability, usability, performance, security, accessibility, maintainability, compatibility, robustness, and scalability.

How to Improve Product Quality Metrics in Beta

When it comes to creating high-quality products, it's important to consider a range of factors that contribute to the overall level of excellence of the product. By focusing on these factors, product development teams can create products that meet the needs and expectations of their users and drive business success. 

Here are some metrics that beta testing can help improve:

1. Performance: How well a product performs its intended functions. 

Beta testing can help product development teams identify and resolve issues that may be impacting the performance of the product. For example, if a tester reports that a software application is crashing frequently, the development team can use this feedback to identify and fix the issue, leading to improved performance.

2. Functionality: The features and functions that a product has. 

Beta testing allows product development teams to test new features and functionality of a product to ensure that they are working as intended and providing value to users. For example, if a beta tester reports that a new feature of a software application is confusing or not useful, the development team can use this feedback to make adjustments to the feature and improve upon functionality.

3. Reliability: The product's ability to withstand regular use without breaking or malfunctioning. 

Beta testing can help product development teams identify and fix issues that may be impacting the reliability of the product. For example, if a tester reports that a product is frequently malfunctioning or breaking, the development team can use this feedback to identify and address the issue, leading to improved reliability.

4. Usability: How easy it is for users to understand and use a product. 

By gathering feedback from real users during the beta testing phase, product development teams can identify and address issues that may be impacting the usability of the product. If a tester reports that a product's interface is confusing or that certain features are difficult to access, the development team can use this feedback to make improvements, leading to improved usability. Measures such as user error rate, task completion time, and user satisfaction can be used to gauge the usability of a product.

5. Aesthetics: The appearance and design of a product.

Beta testing allows product development teams to gather feedback from real users about the design and appearance of the product, helping them make any necessary adjustments. For example, if a tester reports that a product's interface is cluttered or difficult to navigate, the development team can use this feedback to redesign the interface and improve the aesthetics.

6. Safety: The risk of accidents or injuries related to a product. 

Beta testing can help product development teams identify and fix any safety issues with the product. If a tester reports that a product is prone to overheating or has sharp edges that could cause injuries, the development team can use this feedback to address these issues and improve product safety.

7. Serviceability: The ease of repair and maintenance of a product. 

By gathering feedback from beta testers about the ease of repair and maintenance of the product, product development teams can identify and address any issues that may be impacting its serviceability. For example, if a beta tester reports that a product is difficult to repair or maintain, the development team can use this feedback to make improvements, leading to improved serviceability.

8. Conformance: The degree to which a product meets relevant standards and regulations. 

Beta testing can help product development teams ensure that the product meets relevant standards and regulations. For example, if a beta tester reports that a product does not meet relevant safety standards, the development team can use this feedback to address any issues and ensure compliance.

9. Security: The measures in place to protect against unauthorized access or exploitation, such as hacking or data breaches. 

Beta testing can help product development teams identify and fix security vulnerabilities and stability issues, ensuring that the product is secure and reliable for users. If a tester reports a security vulnerability in a software application, the team can use this feedback to fix the issue, leading to improved security. Metrics such as the number and severity of security breaches or vulnerabilities can be used to measure the security of a product.

Improving Product Quality Metrics During Beta Testing Boosts Your Business

Improving product quality metrics during the beta testing phase can have several benefits, including:

  • Increased customer satisfaction: By identifying and addressing issues with the product during beta testing, companies can ensure that the final product is of high quality and meets the needs of their customers. This can lead to increased customer satisfaction and loyalty.
  • More sales: More loyal customers that are satisfied tend to leave better reviews and produce recommendations through word of mouth which can increase sales.
  • Reduced costs: Fixing issues with a product during the beta testing phase is typically less costly than addressing them after the product has been released to the public. This can save a company time and resources that would otherwise be spent on customer support and product updates.
  • Improved reputation: A high-quality product can help a company build a positive reputation in the market, leading to increased brand recognition and customer trust.
  • Enhanced marketability: By demonstrating that a product has undergone thorough testing and has a track record of performance, companies can more effectively market their products to potential customers.

Conclusion

In short, beta testing is a powerful tool for measuring and improving product quality metrics. By gathering feedback and insights from real users in their natural environments during the beta testing phase, you can identify and resolve issues before releasing your product to the public. This can lead to improved product quality metrics, such as user satisfaction and customer retention, which ultimately help to ensure the success of your product.

Download our ebook, The ROI of Testing Pre-Release Products with Centercode, to learn how companies tackle persistent user testing challenges using the Centercode platform.